Published: April 2002
I was in Cancun last week. I purchased a phone card at Walmart. On the front of the card, it has a picture of food and says sushitepec by shokuni. It is a Ladatel card. I have used this card before, but this was a brand new one and it did not work. It used up all my time just trying to connect.
My question is this: who can I call in the US to get my money back or get a new card?
thanks for your time, Lori
David El Codo Eidell replies:
Lorena forwarded this on to me to be answered :-)
You will get blank stares if you try to get satisfaction from WalMart in the US over a defective product purchased in a Mexican WalMart.
WalMart Mexico is like a separate world -- Mexican WalMart buyers purchase what they want from the Mexican manufacturers, sell to the Mexican public, the money is counted by Mexican accountants, deposited in Mexican banks, and then a royalty share is wired back to WalMart "World Headquarters". But the two WalMarts never talk to each other.
A bright point is that Americans have had good success using MCI and Sprint prepaid telephone cards in Mexico. The prepaid cards are much cheaper than the regular MCI or Sprint telephone cards. Dial the toll-free customer service number on the back of the card and ask for the special toll-free access number in Mexico. Calls commonly cost thirty to fifty cents per minute to the continental US.
I would chalk up your experience to the "Live & Learn" department. Sometimes buying stuff in Mexico is a complete mystery. Have you considered that your pre-paid card may have been designed for the ultra-popular cellular telephone market in Mexico. I wouldn't put it past slick promotions that "everyone knows that this card works only with cellular".